For newly appointed OPTALERT Account Manager, Lisa Du, a background in Human Resources (HR) and a grounding in the administrative side of the business have enabled her to develop an intimate understanding of the company, its customers and its people from the ground up.
But she says it was the knowledge, passion and enthusiasm of the entire organisation that fostered her desire to rise through the ranks to now lead the company’s Customer Support team.
“I initially joined OPTALERT in an administrative and HR role, which entailed being organised and efficient while also coming to understand the business, its people and its processes intimately,” she says.
“As I learnt more about the company though, I quickly developed a personal passion for what it is that we actually do.”
“I was really inspired – I wanted to be more involved and contribute to the success of the organisation,” she says.
And while Lisa’s background in HR has enabled her to bring a strong understanding of people and processes to the more customer-focused role she has now taken on, she acknowledges that the learning curve in terms of the actual technological side was still a steep one.
“Our Customer Support team plays a significant role in ensuring the successful implementation and delivery of the OPTALERT ALERTNESS MONITORING SYSTEM and FATIGUE RISK PROFILER,” she says.
“That requires an integral understanding of all the considerations and circumstances that apply to individual situations and clients, as well as the science behind the OPTALERT technology.”
“I have already seen and learnt so much in my role, and the ability to work closely with my colleagues in a small team and among people who are specialists in their field of expertise means I am learning more every day,” she adds.
According to Lisa, her background in HR has imbued her with sense of the true value of a positive, can-do attitude and a genuine care for the customer – being willing to go the extra mile to ensure a great outcome.
OPTALERT Chief Executive Officer, John Prendergast says it is those traits that have seen Lisa rise quickly through the ranks to become one of the company’s ‘leading lights’.
“Like any progressive company, we place high value on our people bringing a passion for the product to every aspect of the business,” he says.
“Lisa’s genuine enthusiasm for the OPTALERT technology, and the difference it can make for our customers in increasing productivity, mitigating risk and saving lives, makes her an ideal ambassador for our product and messages.”
“As an Account Manager and team leader, she brings a tenacity, passion and positivity to every interaction, be it internal or with our customers around the world.”
On that point, Lisa says her role with OPTALERT continues to offer great satisfaction as “a real eye opener and great life experience.”
“The range of customers that we deal with, and all the different places, professions and environments that I’ve been exposed to, make the role a constant challenge in terms of understanding how best to support each account,” she says.